Terms of Use

Effective date: February 17, 2026

These Terms of Use (hereinafter "Terms") govern access to and use of the SmartCamp mobile application and the smartcamp.africa website, published by Smart Services Hub (Team AmphiMill). By downloading, installing or using SmartCamp, you unconditionally accept these Terms in their entirety.

Purpose and Scope

These Terms define the rights and obligations of users and Smart Services Hub in connection with the use of the SmartCamp platform.

SmartCamp is an AI-powered educational platform offering:

SmartCamp Academy: preparation for competitive exams (ENAM, IRIC, ENS, Polytechnique, Medicine, etc.).

SmartCamp Professional: certified professional training available online, in-person and in hybrid format.

These Terms apply to anyone accessing SmartCamp, whether via the mobile application (Android and iOS) or the website.

Registration and User Account

Access to certain SmartCamp features requires creating a user account.

Registration requirements:

You must be at least 16 years old, or have authorization from a parent or legal guardian.

Information provided during registration must be accurate, complete and kept up to date.

Each user may only hold one account.

Account responsibility:

You are responsible for the confidentiality of your login credentials.

Any activity carried out from your account is presumed to be performed by you.

In case of unauthorized use of your account, you must immediately notify us at team@smartserviceshub.ai.

Service Access and Subscriptions

SmartCamp offers several access plans:

Starter plan (free): limited course access, 5 AI questions per day, community forum, 1 simulation per month.

Pro plan (paid): unlimited course access, unlimited AI tutor, corrected past papers, unlimited simulations, offline mode, AI mind maps, advanced progress tracking.

Enterprise plan: custom quote for organizations, including admin dashboard, tailored training and priority support.

Prices are listed in XAF and may be modified with 30 days' notice. Plan changes take effect at the start of the next billing cycle.

Payment and Billing

Payments are securely processed by our authorized payment partners.

Subscriptions are billed on a recurring basis (monthly or annually) depending on the plan chosen.

Renewal is automatic unless cancelled before the end of the current period.

In case of payment failure, we will grant a 7-day grace period before suspending access to premium features.

Refunds are available within 14 days of the first payment, provided less than 20% of premium content has been accessed.

Invoices are available in your personal space and sent by email.

Rules of Use

By using SmartCamp, you agree to:

Use the platform in accordance with its educational purpose.

Not share your login credentials with third parties.

Not reproduce, distribute or resell educational content (courses, past papers, exercises) without prior written authorization.

Not attempt to circumvent security measures or access restrictions.

Respect other users in community spaces (forums, study groups).

Not use bots, automated scripts or any other means to mass-access content.

Not publish illegal, defamatory, hateful content or content that infringes on the rights of others.

Intellectual Property

All SmartCamp content is protected by intellectual property laws:

Protected content: the application itself, its source code, design, logos and trademarks, courses and educational content, corrected past papers, exercises, AI tutor algorithms, generated mind maps.

License of use: by subscribing to SmartCamp, you obtain a personal, non-exclusive, non-transferable and revocable license to use the content for your personal learning.

Prohibitions: any reproduction, modification, distribution, public display or commercial exploitation of content without prior written authorization from Smart Services Hub is strictly prohibited and constitutes infringement punishable by law.

User content: content you create (notes, forum contributions) remains your property. You grant us a non-exclusive license to display it within the service.

AI Tutor and Generated Content

SmartCamp integrates a tutor powered by artificial intelligence.

Nature of service: the AI tutor is a learning aid tool. Its responses are automatically generated and may contain inaccuracies. It does not replace a professional teacher.

Limitations: Smart Services Hub does not guarantee the accuracy, completeness or relevance of all responses provided by the AI tutor. Generated content is provided for informational and educational purposes.

Responsible use: you are encouraged to verify important information from official sources, particularly regarding exam programs and current regulations.

Offline Mode

The offline feature allows you to download content to your device for access without internet connection.

Downloaded content is encrypted and linked to your account. It cannot be transferred to another device or shared.

Offline access requires periodic license verification (internet connection at least every 30 days).

Smart Services Hub reserves the right to limit the volume of content that can be downloaded simultaneously.

If your subscription is cancelled, downloaded content becomes inaccessible at the end of the current billing period.

Third-Party Services

SmartCamp integrates third-party services subject to their own terms of use:

Google Play Services: Android distribution and features.

Apple App Store: iOS distribution and features.

Firebase (Google): technical infrastructure (authentication, notifications, crash analysis).

Payment providers: transaction processing.

Smart Services Hub is not responsible for the operation, availability or practices of these third-party services. We invite you to review their respective terms.

Limitation of Liability

Smart Services Hub strives to provide a reliable, quality service, but cannot guarantee:

Uninterrupted platform availability (maintenance, updates, outages).

Complete absence of errors in educational content or AI tutor responses.

Success in exams or competitions prepared through SmartCamp.

Compatibility with all devices and operating systems.

Smart Services Hub disclaims all liability for:

Mobile data costs related to app usage.

Data loss resulting from improper use or device failure.

Indirect, incidental or consequential damages related to platform use.

Content of third-party sites accessible via links in the app.

In all cases, Smart Services Hub's total liability is limited to the amount you paid for the service in the preceding 12 months.

Suspension and Termination

Termination by user:

You can cancel your subscription at any time from your personal space or by contacting us by email.

Cancellation takes effect at the end of the current billing period.

You retain access to your earned certificates and can export your progress data.

Suspension or termination by Smart Services Hub:

We reserve the right to suspend or terminate your account for violation of these Terms, including:

- Unauthorized sharing of content or credentials.

- Abusive behavior toward other users.

- Use of automated means to access the service.

- Non-payment after reminder.

In case of suspension, you will be notified by email with the reason and duration. You will have the right to contest.

Certifications and Attestations

SmartCamp issues digital certificates upon completion of certain courses and pathways.

These certificates attest to the completion of a learning pathway on the SmartCamp platform.

They are digitally verifiable via a unique link.

Smart Services Hub does not guarantee recognition of these certificates by third-party institutions, employers or accreditation bodies, unless an explicit partnership is mentioned.

Certificates remain accessible even after subscription cancellation.

Governing Law and Dispute Resolution

These Terms are governed by Cameroonian law.

In case of dispute regarding the interpretation or performance of these Terms:

The parties agree to first seek an amicable solution within 30 days.

Failing amicable resolution, the dispute shall be submitted to the competent courts of Yaoundé, Cameroon.

If any clause of these Terms is found to be invalid or unenforceable, the remaining clauses shall remain in effect.

Changes to Terms

Smart Services Hub reserves the right to modify these Terms at any time.

For substantial changes:

You will be notified via in-app notification and/or email at least 15 days before the new terms take effect.

If you do not accept the new terms, you may cancel your account before they take effect.

Continued use of SmartCamp after the changes take effect constitutes acceptance of the new Terms.

The last update date is indicated at the top of this page.

Questions about our terms?

For any questions or clarification regarding these terms of use, our team is here to help.

team@smartserviceshub.ai